Contact us
Contact Us
We're Here to Help!
Thank you for visiting Quvenaro!
At Quvenaro, we value our customers and strive to provide a convenient, transparent, and enjoyable shopping experience.
Whether you have questions about our products, need help with an order, want to check your shipping status, or require assistance with returns and refunds, we're here to help.
Please feel free to contact us using the information below.
Customer Support
Email: info@quvenaro.com
Phone: +86 13686468994
For product inquiries, order assistance, shipping questions, returns, refunds, or other customer service matters, please contact us by email.
We aim to respond to customer inquiries within 1–2 business days.
To help us assist you efficiently, please include the following information when contacting us:
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Your full name
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Your order number (if applicable)
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The email address used when placing your order
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A brief description of your question or concern
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Relevant photos if your inquiry concerns a damaged, defective, or incorrect product
Our customer support team will review your inquiry and assist you with the next steps.
Business Information
Store Name: Quvenaro
Legal Business Name: Xi'an Jikangtong Network Technology Co., Ltd.
Company Establishment Date: May 18, 2023
Registered Business Address:
Room 1501, Unit 1, Building 5, Dushi Luyuan Garden, No. 260 Daqing Road, Lianhu District, Xi'an, Shaanxi Province, China
Business Type: Online Retail / E-commerce
Primary Customer Market: United States
Shipping Coverage: Worldwide, subject to destination availability and applicable restrictions.
Shipping & Delivery
We offer worldwide shipping to supported destinations, including the United States.
Our standard shipping information is as follows:
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Order Processing Time: Approximately 1–2 business days.
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Estimated Shipping Time: Approximately 7–12 business days after dispatch.
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Free Standard Shipping: Orders of $60 USD or more.
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Standard Shipping Fee: $6.99 USD for orders below $60 USD.
Shipping estimates may vary depending on the destination, customs clearance, carrier operations, holidays, and other circumstances.
For additional details, please refer to our Shipping Policy.
Returns & Refunds
We want you to feel confident when shopping at Quvenaro.
We offer a 30-day return policy for eligible products.
If you are not satisfied with your purchase, you may request a return within 30 calendar days of receiving your order, subject to our Return & Refund Policy.
To request a return, please contact:
Email: info@quvenaro.com
Please include your order number, the product you wish to return, and the reason for your request.
Return Address:
Room 1501, Unit 1, Building 5, Dushi Luyuan Garden, No. 260 Daqing Road, Lianhu District, Xi'an, Shaanxi Province, China
Important: Please contact our customer support team before sending any return package. We will provide the appropriate return instructions.
For eligible change-of-mind returns, customers are generally responsible for return shipping costs.
If you receive an incorrect, damaged, or defective item, please contact us so we can review the issue and arrange an appropriate solution in accordance with applicable law.
Approved refunds for standard returns are generally processed to the original payment method within 5–10 business days after the returned item has been received and inspected, unless a shorter timeframe is required by law.
For complete details, please review our Return & Refund Policy.
Order Cancellations & Changes
If you need to cancel or modify an order, please contact us as soon as possible at info@quvenaro.com.
We will make reasonable efforts to accommodate cancellation or modification requests before your order has been processed for shipment.
Once an order has shipped, cancellation or modification may no longer be possible.
In such cases, eligible products may be returned in accordance with our Return & Refund Policy.
If an eligible order is canceled before shipment, the applicable refund will be issued to the original payment method within the timeframe required by law.
Questions About Your Order?
If you have not received an order confirmation, need help locating tracking information, or have concerns about your delivery, please email us at:
Please include your order number and the email address associated with your purchase.
We will help you review the available order information and determine the appropriate next steps.
Our Commitment to You
At Quvenaro, we believe that clear communication and reliable customer service are essential to a positive shopping experience.
We are committed to providing accurate product information, transparent shopping policies, and accessible customer support.
We appreciate your questions, suggestions, and feedback.
For any inquiries, please contact us:
Email: info@quvenaro.com
Phone: +86 13686468994
Registered Business Address:
Room 1501, Unit 1, Building 5, Dushi Luyuan Garden, No. 260 Daqing Road, Lianhu District, Xi'an, Shaanxi Province, China
Thank you for choosing Quvenaro!
Quvenaro — Discover Something New. Make Everyday Better.