Terms of Service

Last Updated: November 2, 2026

OVERVIEW

Welcome to Quvenaro!

This website is operated by Xi'an Jikangtong Network Technology Co., Ltd., doing business as Quvenaro.

Throughout this website, the terms "we," "us," and "our" refer to Quvenaro and its operating company.

Quvenaro provides this website, including the products, information, features, and services available through it, subject to your acceptance of these Terms of Service ("Terms") and the policies referenced herein.

By visiting our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms to the extent permitted by applicable law.

Please read these Terms carefully before using our website.

If you do not agree to these Terms, please discontinue using the website.

These Terms apply to all visitors, customers, account holders, and other users of our services.

Nothing in these Terms excludes or limits consumer rights that cannot legally be waived under applicable law.

SECTION 1 — ONLINE STORE TERMS

By using our website, you confirm that you are at least the age of majority in your jurisdiction or that you are using the website with appropriate parental or legal guardian consent where legally permitted.

You agree to use our website and services only for lawful purposes.

You must not use our website to engage in fraudulent transactions, distribute malicious software, violate intellectual property rights, or engage in other unlawful activities.

We reserve the right to restrict access or refuse transactions where reasonably necessary to prevent fraud, protect website security, or address violations of these Terms.

SECTION 2 — BUSINESS INFORMATION

Quvenaro is an online retail store offering a variety of trending products, practical everyday essentials, lifestyle accessories, and other consumer merchandise.

Our business information is as follows:

Brand Name: Quvenaro

Legal Business Name: Xi'an Jikangtong Network Technology Co., Ltd.

Company Establishment Date: May 18, 2023

Registered Business Address:

Room 1501, Unit 1, Building 5, Dushi Luyuan Garden, No. 260 Daqing Road, Lianhu District, Xi'an, Shaanxi Province, China

Customer Service Email: info@quvenaro.com

Phone: +86 13686468994

Business Type: Online Retail / E-commerce

Primary Customer Market: United States

Shipping Coverage: Worldwide, subject to destination availability and applicable restrictions.

SECTION 3 — GENERAL CONDITIONS

We reserve the right to refuse or cancel an order for legitimate reasons, including suspected fraud, payment authorization failure, product unavailability, or unlawful activity.

If we cancel an order after payment has been collected, we will provide the applicable refund within the timeframe required by law.

You agree not to reproduce, distribute, resell, or commercially exploit protected website content without authorization, except where permitted by applicable law.

We may update, modify, or discontinue website features as reasonably necessary for business operations, maintenance, or security.

Such changes will not improperly affect rights arising from accepted orders.

SECTION 4 — PRODUCT INFORMATION AND AVAILABILITY

Quvenaro offers products across multiple consumer categories.

We aim to provide accurate and clear product descriptions, prices, images, specifications, colors, and sizing information where applicable.

Please carefully review product details before placing an order.

Product colors may appear slightly different depending on lighting conditions, photography, and screen settings.

Some products may have limited availability.

We may update product selections, specifications, or availability information as necessary.

If a product is materially different from its description, defective, damaged, or incorrect, please contact our customer support team.

Your rights concerning defective or misdescribed goods remain protected under applicable law.

SECTION 5 — PRICING AND PAYMENT

Unless otherwise indicated, prices displayed on our website are in United States Dollars (USD).

We strive to provide accurate and transparent pricing.

Applicable shipping charges, taxes collected by us, and other mandatory fees will be disclosed during checkout before payment is completed.

We accept the payment methods displayed on our checkout page.

Payment processing is subject to authorization and verification by the applicable payment service providers.

Product prices and promotional offers may change without prior notice for future purchases.

Price changes will not retroactively affect accepted orders except where legally permitted and agreed upon by the customer.

If an obvious pricing error is discovered, we may contact you to explain the issue and offer an appropriate resolution, including a full refund if the order cannot be fulfilled.

SECTION 6 — ORDER PLACEMENT AND ACCEPTANCE

When placing an order, you agree to provide accurate and complete billing, payment, contact, and shipping information.

After checkout, you may receive an email confirming that we have received your order.

An order confirmation does not necessarily constitute final acceptance of the order.

Orders may be subject to payment verification, product availability, and applicable acceptance procedures.

We may cancel an order for legitimate reasons, including suspected fraud, payment issues, shipping restrictions, or product unavailability.

If we cannot fulfill an order, we will notify the customer and provide an appropriate refund where required.

SECTION 7 — ORDER PROCESSING

Our standard order processing time is approximately 1–2 business days after payment confirmation.

Business days generally exclude weekends and applicable public holidays.

During promotional periods, holidays, or periods of unusually high demand, order processing may take longer.

If we cannot ship within the promised shipment period, we will provide customers with the required delay notice and applicable cancellation or refund options.

Order processing time is separate from shipping transit time.

SECTION 8 — SHIPPING AND DELIVERY

Quvenaro offers worldwide shipping to supported countries and regions, including the United States.

Our standard shipping information is:

• Order Processing Time: Approximately 1–2 business days.

• Estimated Shipping Transit Time: Approximately 7–12 business days after dispatch.

• Free Standard Shipping: Orders of $60 USD or more.

• Standard Shipping Fee: $6.99 USD for orders below $60 USD.

The free shipping threshold is calculated based on the eligible merchandise subtotal after applicable discounts and before shipping charges and taxes.

Estimated delivery times may vary depending on destination, carrier operations, customs procedures, holidays, weather, and other circumstances.

Shipping estimates are not guaranteed delivery dates unless expressly stated otherwise.

If a product or destination has different shipping conditions, the relevant information will be disclosed before purchase.

Customers are responsible for providing accurate shipping information.

If an order cannot be shipped within the promised period, we will comply with applicable laws regarding delay notifications, customer consent, cancellations, and refunds.

For more information, please review our Shipping Policy.

SECTION 9 — INTERNATIONAL SHIPPING AND CUSTOMS

We ship to supported destinations worldwide.

International shipments may be subject to customs inspections, import duties, taxes, and destination-specific requirements.

Where applicable law requires disclosure of additional shipping fees, taxes, or import charges, these will be disclosed before the customer completes a purchase.

Certain products may be restricted from delivery to specific destinations due to carrier limitations or applicable laws.

If we cannot fulfill an order because of shipping restrictions, we will notify the customer and provide an appropriate resolution, including a refund where required.

SECTION 10 — ORDER CANCELLATIONS AND MODIFICATIONS

If you wish to cancel or modify your order, please contact us as soon as possible at:

info@quvenaro.com

We will make reasonable efforts to accommodate cancellation or modification requests before the order has been processed for shipment.

Once an order has been dispatched, cancellation or modification may no longer be possible through the normal fulfillment process.

If the order has already shipped, eligible products may be returned after delivery in accordance with our Return & Refund Policy.

If an eligible order is canceled before shipment, we will issue the applicable refund to the original payment method within the timeframe required by law.

If we are unable to ship an order within the promised shipment period, customers will receive the legally required options to consent to a delay or cancel and receive a prompt refund.

Nothing in these Terms limits cancellation rights required by applicable consumer protection laws.

SECTION 11 — RETURNS AND REFUNDS

We want customers to shop with confidence.

Quvenaro offers a 30-day return policy for eligible products.

Customers may request a return within 30 calendar days of receiving their order, subject to the conditions described in our Return & Refund Policy.

For standard change-of-mind returns, products generally must be unused, in their original condition, and accompanied by the original packaging, tags, and accessories where applicable.

Certain product categories may have legally permitted return restrictions, which will be clearly disclosed where applicable.

Return Requests

To initiate a return, please contact:

Email: info@quvenaro.com

Please provide your order number, the product you wish to return, and the reason for your request.

Our customer support team will review your inquiry and provide return instructions.

Return Shipping Costs

For eligible change-of-mind returns, customers are generally responsible for return shipping costs.

If an item is defective, damaged, incorrect, or materially misdescribed, we will provide an appropriate remedy consistent with applicable law.

Where a return is required because of a verified seller error, Quvenaro will arrange or cover reasonable return shipping costs.

Refund Processing

Approved refunds for standard returns are generally initiated to the original payment method within 5–10 business days after the eligible returned item has been received and inspected.

Refunds for canceled orders, unshipped merchandise, or other legally protected circumstances will be processed within the timeframe required by applicable law, including any shorter statutory deadlines.

Depending on your payment provider, additional time may be required for the funds to appear in your account.

Return Address

Quvenaro Returns

Xi'an Jikangtong Network Technology Co., Ltd.

Room 1501, Unit 1, Building 5, Dushi Luyuan Garden, No. 260 Daqing Road, Lianhu District, Xi'an, Shaanxi Province, China

Please contact us at info@quvenaro.com before sending any return package.

For complete return eligibility requirements, exceptions, and procedures, please review our Return & Refund Policy.

SECTION 12 — DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact us as soon as reasonably possible.

Email: info@quvenaro.com

Please include your order number, a description of the issue, and relevant photos if available.

We will review your request and provide an appropriate solution.

Depending on the circumstances and applicable law, available remedies may include replacement, repair where appropriate, full or partial refund, or another legally compliant resolution.

Nothing in this section limits your statutory rights regarding defective or misdescribed products.

SECTION 13 — PROMOTIONS AND DISCOUNTS

Quvenaro may offer seasonal promotions, discount codes, special prices, or other promotional activities.

Promotional conditions, eligibility requirements, expiration dates, and exclusions will be disclosed where applicable.

Unless otherwise stated, promotional discounts may not be combined.

We reserve the right to update or discontinue future promotions, provided that accepted orders and applicable consumer rights are respected.

We do not guarantee that promotional prices or limited-stock products will remain available indefinitely.

We will not impose undisclosed fees or misleading promotional conditions.

SECTION 14 — CUSTOMER ACCOUNTS

Customers may have the option to create an account to manage orders and access website features.

You agree to provide accurate and current account information.

You are responsible for maintaining the confidentiality of your account credentials.

Please notify us promptly if you suspect unauthorized access to your account.

We may restrict access where reasonably necessary to prevent fraudulent activity, address security concerns, or enforce these Terms.

SECTION 15 — PRIVACY AND PERSONAL INFORMATION

Your privacy is important to us.

Our collection, use, disclosure, storage, and protection of personal information are described in our Privacy Policy.

Personal information may be processed for purposes including:

• Processing and fulfilling orders

• Payment authorization

• Shipping and delivery

• Customer support

• Fraud prevention and website security

• Website performance and analytics

• Advertising and marketing where legally permitted

Our website may use cookies, pixels, and similar technologies, subject to applicable privacy laws and customer choices.

Please review our Privacy Policy for information about our data practices and your privacy rights.

SECTION 16 — THIRD-PARTY SERVICES

Our website may use third-party providers to support website hosting, payment processing, shipping, analytics, advertising, fraud prevention, and other operational functions.

Our online store is powered by SHOPLINE.

Certain third-party services may be subject to their own terms and privacy policies.

We are not responsible for independently operated third-party services outside our control, except where applicable law imposes responsibility on us.

Nothing in this section limits our legal obligations toward customers.

SECTION 17 — INTELLECTUAL PROPERTY

Unless otherwise indicated, original content on our website, including text, logos, graphics, designs, and other protected materials, is owned by Quvenaro, its operating company, or applicable licensors.

You may not reproduce, distribute, modify, or commercially exploit protected content without permission, except where permitted by law.

Third-party trademarks and brand names remain the property of their respective owners.

SECTION 18 — PROHIBITED USES

You may not use our website or services to:

• Engage in fraudulent or unlawful activities.

• Violate applicable laws or regulations.

• Infringe intellectual property or privacy rights.

• Upload viruses, malicious software, or harmful code.

• Interfere with website security or normal operations.

• Submit intentionally false or misleading information.

• Attempt unauthorized access to systems or accounts.

• Engage in harassment, abuse, or other unlawful conduct.

We reserve the right to take reasonable action to address prohibited activity, subject to applicable law.

SECTION 19 — WEBSITE AVAILABILITY AND WARRANTIES

We aim to provide a reliable and convenient shopping experience.

However, we cannot guarantee that the website will always be uninterrupted, error-free, or available without temporary maintenance.

Any express product warranties will be described in the relevant product information or accompanying documentation where applicable.

To the extent permitted by law, additional warranties may be limited.

Nothing in these Terms excludes or restricts warranties or consumer protections that cannot legally be waived.

SECTION 20 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Quvenaro and its operating company will not be liable for indirect or consequential losses arising from website use where such liability may legally be excluded.

This limitation does not apply to liabilities that cannot lawfully be excluded, including fraud, willful misconduct, or other non-excludable legal obligations.

Nothing in these Terms removes our responsibility to fulfill accepted orders, provide legally required refunds, or honor mandatory consumer rights.

SECTION 21 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Quvenaro against third-party claims arising directly from your unlawful use of the website or material violation of these Terms.

This provision does not apply to claims arising from our own unlawful conduct, negligence, or breach of applicable legal obligations.

SECTION 22 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed to the extent necessary under applicable law.

The remaining provisions will continue to apply to the extent legally permissible.

SECTION 23 — TERMINATION

These Terms remain effective unless terminated by you or us.

You may stop using our website at any time.

We may suspend or terminate access where reasonably necessary to address unlawful activity, fraud, security threats, or material violations of these Terms.

Termination does not eliminate existing rights or obligations relating to accepted orders, returns, refunds, or applicable consumer protection laws.

SECTION 24 — GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the applicable laws of the People's Republic of China, subject to mandatory consumer protection laws and jurisdictional rights that apply to customers in their place of residence.

Nothing in these Terms is intended to deprive consumers of rights or remedies provided by mandatory applicable law.

If a dispute arises, we encourage customers to contact us first so that we can attempt to resolve the issue.

If the dispute cannot be resolved informally, the parties may pursue available legal remedies in accordance with applicable laws and jurisdictional requirements.

SECTION 25 — CHANGES TO THESE TERMS

We may update these Terms periodically to reflect changes in our business operations, website services, or legal requirements.

The latest version will be published on this page with an updated revision date.

Where required by law, we will provide notice of material changes.

Changes will not retroactively eliminate rights arising from accepted orders in violation of applicable law.

Continued use of the website after updated Terms become effective constitutes acceptance to the extent permitted by applicable law.

SECTION 26 — CONTACT INFORMATION

If you have questions about these Terms of Service, your order, our products, shipping, cancellations, returns, or refunds, please contact us.

Brand Name: Quvenaro

Legal Business Name: Xi'an Jikangtong Network Technology Co., Ltd.

Company Establishment Date: May 18, 2023

Registered Business Address:

Room 1501, Unit 1, Building 5, Dushi Luyuan Garden, No. 260 Daqing Road, Lianhu District, Xi'an, Shaanxi Province, China

Customer Service Email: info@quvenaro.com

Phone: +86 13686468994

Return Address:

Room 1501, Unit 1, Building 5, Dushi Luyuan Garden, No. 260 Daqing Road, Lianhu District, Xi'an, Shaanxi Province, China

Business Type: Online Retail / E-commerce

Primary Customer Market: United States

Shipping Coverage: Worldwide, subject to destination availability and applicable restrictions.

Please include your order number when contacting us about an existing purchase.

Thank you for shopping with Quvenaro.

Quvenaro — Discover Something New. Make Everyday Better.