30-day postage paid returns

      SHIPPING POLICY

      Shipping Policy

      Last Updated: November 2, 2026

      1. Shipping Overview

      Thank you for shopping with Quvenaro!

      At Quvenaro, we strive to provide a convenient, transparent, and reliable online shopping experience.

      We understand that timely delivery and clear shipping information are important to our customers.

      This Shipping Policy explains our order processing procedures, estimated delivery times, shipping fees, international shipping arrangements, order tracking, and how we handle shipping-related issues.

      Quvenaro offers worldwide shipping to supported countries and regions, including the United States.

      Please review this policy before placing an order.

      2. Order Processing Time

      Orders are generally processed within 1–2 business days after payment confirmation.

      Business days exclude weekends and applicable public holidays.

      Order processing includes payment verification, order preparation, packaging, and arranging shipment.

      Processing time is separate from shipping transit time.

      During promotional events, peak shopping seasons, holidays, or periods of unusually high order volume, processing may take longer.

      If we are unable to ship your order within the promised shipment period, we will notify you and provide the options required by applicable law.

      3. Shipping Rates

      Quvenaro offers the following standard shipping rates:

      Order Subtotal Shipping Fee
      $60.00 USD or more FREE Standard Shipping
      Below $60.00 USD $6.99 USD

      The free shipping threshold is calculated based on the eligible merchandise subtotal after applicable discounts and before taxes and shipping charges.

      Shipping charges will be displayed during checkout before you complete your purchase.

      If any product or delivery destination requires special shipping arrangements or additional charges, these will be disclosed before purchase.

      4. Estimated Delivery Time

      Our standard shipping estimates are:

      Shipping Stage Estimated Time
      Order Processing 1–2 business days
      Shipping Transit 7–12 business days after dispatch
      Estimated Total Delivery Time 8–14 business days

      The estimated total delivery time includes order processing and shipping transit.

      These estimates are intended for standard deliveries to supported destinations, including the United States, where the stated shipping service is available.

      Please note that delivery times are estimates rather than guaranteed arrival dates unless expressly stated otherwise.

      Actual delivery times may vary depending on destination, customs clearance, carrier operations, holidays, weather conditions, and other circumstances affecting delivery.

      If a different estimated delivery time applies to a particular product or destination, we will disclose the relevant information before purchase.

      5. Worldwide Shipping

      Quvenaro provides international shipping services to supported destinations worldwide.

      Our primary customer market is the United States, and we also serve customers in other eligible countries and regions.

      Shipping availability may vary based on:

      • Destination country or region

      • Local customs regulations

      • Shipping carrier availability

      • Product size, weight, or characteristics

      • Applicable import or transportation restrictions

      Certain products may not be eligible for shipping to all destinations.

      If we are unable to fulfill an order due to destination restrictions or carrier limitations, we will notify the customer and arrange an appropriate resolution, including a refund where applicable.

      6. Order Confirmation

      After successfully placing an order, you will generally receive an order confirmation email at the email address provided during checkout.

      The confirmation may include:

      • Your order number

      • Products ordered

      • Order total

      • Shipping information

      • Billing information

      • Other relevant order details

      Please review your order confirmation carefully.

      If you notice an error in your order or shipping address, contact us as soon as possible at:

      info@quvenaro.com

      We will make reasonable efforts to assist with changes before your order is shipped.

      7. Shipping Confirmation and Tracking

      Once your order has been dispatched, we aim to send a shipping confirmation email with available tracking information.

      Tracking information may include a tracking number and access to shipment updates.

      Please allow time for the shipping carrier to register and update the tracking details after dispatch.

      Tracking updates may not appear immediately and can vary by carrier and destination.

      If your tracking information is unavailable or you have questions about your shipment, please contact:

      Email: info@quvenaro.com

      Please include your order number so we can assist you more efficiently.

      8. Shipping Delays

      We make reasonable efforts to process and ship orders within the advertised timeframe.

      However, unexpected delays may sometimes occur due to:

      • High order volumes

      • Holiday shipping demand

      • Customs inspections or clearance procedures

      • Carrier transportation disruptions

      • Severe weather

      • Natural disasters

      • Remote delivery locations

      • Product availability issues

      • Other circumstances affecting fulfillment or transportation

      If we determine that your order cannot be shipped within the promised shipment period, we will provide notice as required by applicable law.

      Where required, we will provide a revised shipping date or explain that a definite date is unavailable.

      You will be given the applicable choice to agree to the delay or cancel the affected order and receive a full and prompt refund.

      If the required consent to a shipping delay is not obtained, we will cancel and refund the affected unshipped order in accordance with applicable law.

      We will not use shipping delays to restrict customers' statutory cancellation or refund rights.

      9. Customs Duties and Import Taxes

      International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

      Where required by applicable law, any mandatory charges payable by the customer will be disclosed before checkout is completed.

      Unless otherwise stated during checkout, certain import duties or taxes not collected by Quvenaro may be assessed by local customs authorities or delivery providers.

      For questions about international shipping charges, customers are encouraged to contact our support team before placing an order.

      Quvenaro will comply with applicable disclosure and tax collection requirements.

      10. Accurate Shipping Information

      Customers are responsible for providing accurate and complete shipping information during checkout.

      This may include:

      • Full recipient name

      • Complete street address

      • Apartment or unit number, if applicable

      • City and state or province

      • Postal code

      • Country

      • Contact telephone number where required

      Please verify your delivery details before submitting your order.

      If you discover an address error, contact us as soon as possible:

      info@quvenaro.com

      We will make reasonable efforts to correct the information before shipment.

      Once an order has been dispatched, address modifications may not be possible.

      If an order is affected by inaccurate shipping information, we will review the circumstances and available options.

      Any additional shipping charges or responsibilities will be determined according to the circumstances and applicable law.

      11. Lost or Missing Packages

      If your package has not arrived within the estimated delivery period, please contact our customer support team.

      Email: info@quvenaro.com

      Please provide:

      • Your full name

      • Order number

      • Email address used during checkout

      • Available tracking information

      • A description of the delivery issue

      We will review the shipment information and, where appropriate, work with the shipping carrier to investigate.

      If a package is confirmed lost in transit before delivery, we will provide an appropriate resolution, such as a replacement or refund, in accordance with applicable law.

      If tracking information indicates delivery but you cannot locate the package, please contact us so that we can investigate the circumstances.

      We will not automatically reject a valid claim solely because the carrier's tracking system shows the package as delivered.

      12. Damaged or Incorrect Items

      Please inspect your order upon delivery.

      If you receive an item that is damaged, defective, incorrect, or materially different from its description, contact us as soon as reasonably possible.

      Email: info@quvenaro.com

      Please include your order number, a description of the issue, and relevant photographs if available.

      We will review your request and provide an appropriate remedy in accordance with applicable law.

      Depending on the circumstances, this may include:

      • A replacement product

      • A refund

      • Another appropriate resolution

      Where a return is required because of a verified seller error, Quvenaro will arrange or cover reasonable return shipping costs.

      For more information, please refer to our Return & Refund Policy.

      13. Multiple Shipments

      Some orders may be shipped in separate packages due to product availability, package size, or fulfillment arrangements.

      If your order is shipped in multiple packages, individual items may arrive at different times.

      Where available, separate tracking information will be provided for each shipment.

      No additional standard shipping fees will be charged solely because Quvenaro chooses to split an order into multiple shipments, unless additional charges were clearly disclosed and accepted during checkout.

      14. Order Cancellations and Modifications

      If you wish to cancel or modify an order, please contact our customer support team as soon as possible.

      Email: info@quvenaro.com

      Orders are generally processed within 1–2 business days after payment confirmation.

      We will make reasonable efforts to accommodate cancellation or modification requests before the order has been processed for shipment.

      Once an order has shipped, cancellation or modification may no longer be possible through the normal fulfillment process.

      If your order has already been dispatched, eligible items may be returned after delivery in accordance with our Return & Refund Policy.

      If a prepaid order is canceled before shipment, we will issue the applicable refund to the original payment method within the timeframe required by law.

      Nothing in this section limits statutory cancellation rights.

      15. Returns and Refunds

      Quvenaro offers a 30-day return policy for eligible products.

      Customers may request a return within 30 calendar days of receiving an order, subject to our Return & Refund Policy.

      For eligible change-of-mind returns, customers are generally responsible for return shipping costs.

      If an item is damaged, defective, incorrect, or materially misdescribed, we will provide an appropriate remedy in accordance with applicable law.

      Approved refunds for standard returns are generally initiated to the original payment method within 5–10 business days after an eligible returned item has been received and inspected, unless a shorter timeframe is required by law.

      Refunds for canceled or unshipped orders will be processed in accordance with applicable legal requirements.

      Return Address:

      Quvenaro Returns

      Xi'an Jikangtong Network Technology Co., Ltd.

      Room 1501, Unit 1, Building 5, Dushi Luyuan Garden, No. 260 Daqing Road, Lianhu District, Xi'an, Shaanxi Province, China

      Please contact us at info@quvenaro.com before sending any products back.

      For complete information, please review our Return & Refund Policy.

      16. Customer Support

      If you have questions about your order, shipping rates, delivery estimates, tracking information, or shipping-related issues, please contact us.

      Customer Service Email: info@quvenaro.com

      Phone: +86 13686468994

      Please provide your order number when contacting us about an existing purchase.

      We aim to respond to customer inquiries within 1–2 business days.

      17. Business Information

      Brand Name: Quvenaro

      Legal Business Name: Xi'an Jikangtong Network Technology Co., Ltd.

      Company Establishment Date: May 18, 2023

      Registered Business Address:

      Room 1501, Unit 1, Building 5, Dushi Luyuan Garden, No. 260 Daqing Road, Lianhu District, Xi'an, Shaanxi Province, China

      Customer Service Email: info@quvenaro.com

      Phone: +86 13686468994

      Return Address:

      Room 1501, Unit 1, Building 5, Dushi Luyuan Garden, No. 260 Daqing Road, Lianhu District, Xi'an, Shaanxi Province, China

      Business Type: Online Retail / E-commerce

      Primary Customer Market: United States

      Shipping Coverage: Worldwide, subject to destination availability and applicable restrictions.

      18. Changes to This Shipping Policy

      We may update this Shipping Policy periodically to reflect changes in our shipping arrangements, fulfillment procedures, delivery services, or applicable legal requirements.

      Any updates will be published on this page with a revised "Last Updated" date.

      Changes will not retroactively eliminate customer rights or alter accepted order commitments in violation of applicable law.

      We encourage customers to review this policy before placing an order.

      Thank you for shopping with Quvenaro!

      Quvenaro — Discover Something New. Make Everyday Better.