Return & Refund Policy

Last Updated: November 2, 2026

1. Overview

Thank you for shopping with Quvenaro!

At Quvenaro, customer satisfaction is important to us. We are committed to providing clear product information, transparent shopping policies, and reliable customer support.

We understand that sometimes a purchase may not meet your expectations. If you are not completely satisfied with your order, we are here to help.

Quvenaro offers a 30-day return policy for eligible products purchased directly from our online store.

This Return & Refund Policy explains our return eligibility requirements, refund procedures, exchanges, cancellation options, return shipping responsibilities, and how we handle damaged, defective, or incorrect products.

Please review this policy carefully before making a purchase.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded under applicable law.

2. 30-Day Return Policy

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a standard change-of-mind return, the following conditions generally apply:

• The return request must be submitted within 30 calendar days after delivery.

• The product must be unused and in its original condition.

• Original packaging, product tags, and included accessories should be retained where applicable.

• Proof of purchase, such as an order number or confirmation email, must be provided.

• The product must not fall within a clearly disclosed and legally permitted return exception.

To request a return, please contact us at:

Email: info@quvenaro.com

Please contact our customer support team before sending any products back so that we can provide return instructions.

If your return request is submitted within the 30-day period, we will provide further instructions on how to complete the return.

The standard return conditions above do not restrict your statutory rights concerning defective, damaged, or misdescribed products.

3. How to Request a Return

We aim to make the return process straightforward.

Step 1 — Contact Customer Support

Send an email to info@quvenaro.com with the subject line:

Return Request — Order Number

Please include:

• Your full name

• Order number

• Email address used during checkout

• Product name or description

• Reason for the return

• Relevant photographs, if the item is damaged, defective, or incorrect

Step 2 — Receive Return Instructions

Our customer support team will review your request and provide the relevant return instructions.

We aim to respond to customer inquiries within 1–2 business days.

If additional information is reasonably necessary to process your request, we will let you know.

Step 3 — Prepare Your Return Package

Carefully package the item to help prevent damage during transportation.

Please include your order information or any reference provided by our customer support team.

Step 4 — Ship the Return

Send the product to the confirmed return address using a reliable shipping service.

For customer-paid returns, we recommend a trackable shipping method and keeping the shipping receipt until the return is completed.

For seller-error returns, please follow the return shipping arrangements provided by our support team.

Step 5 — Return Inspection and Refund

Once the returned item has been received, we will review its condition and notify you of the refund decision.

Eligible refunds will be processed according to the timelines described in this policy.

4. Return Address

Quvenaro Returns

Legal Business Name: Xi'an Jikangtong Network Technology Co., Ltd.

Return Address:

Room 1501, Unit 1, Building 5, Dushi Luyuan Garden, No. 260 Daqing Road, Lianhu District, Xi'an, Shaanxi Province, China

Email: info@quvenaro.com

Phone: +86 13686468994

Important: Our return address is located in China. Customers returning items from the United States or other international destinations should contact us for instructions before arranging return shipping.

For change-of-mind returns, international return shipping costs are generally the customer's responsibility.

Please follow the instructions provided by our customer support team to help prevent delivery issues or unnecessary customs charges.

5. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

A. Change-of-Mind Returns

If you wish to return an eligible item due to personal preference, a sizing choice, an ordering mistake, or another change-of-mind reason:

• You are generally responsible for the return shipping costs.

• The return shipment may need to be sent to our return address in China.

• Original shipping charges are generally non-refundable unless otherwise required by law.

• We do not charge a separate restocking fee for eligible standard returns.

• We recommend using a trackable shipping service.

You may contact customer support before sending the package to confirm the applicable return arrangements.

B. Damaged, Defective, or Incorrect Items

If a product arrives damaged, defective, incorrect, or materially different from its description:

• Please contact our customer support team with your order details.

• We will review the issue and provide an appropriate remedy.

• Available solutions may include replacement, refund, or another resolution consistent with applicable law.

• If a return is required because of a verified seller error, Quvenaro will arrange or cover reasonable return shipping costs.

We will not require customers to pay return shipping charges where doing so would violate applicable consumer protection laws.

6. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you discover that an item is damaged, defective, incorrect, or materially misdescribed, contact us as soon as reasonably possible.

Email: info@quvenaro.com

Please provide:

• Your order number

• A description of the issue

• The affected product

• Relevant photographs, if available

Photographs can help us investigate the problem efficiently, but valid claims will not be unreasonably rejected solely because photographs are unavailable.

After reviewing your request, we may provide an appropriate solution, including:

• A replacement product

• A full or partial refund, where appropriate

• Another remedy required or permitted by applicable law

We may determine that returning the affected product is unnecessary in certain cases.

Your statutory consumer rights remain unaffected.

7. Non-Returnable Items

Certain product categories may be excluded from standard change-of-mind returns for hygiene, health, safety, or product-specific reasons, where permitted by law.

Examples may include:

• Personalized or custom-made products

• Perishable products

• Certain opened personal hygiene products

• Certain used personal care items

• Products that cannot reasonably be resold after use due to hygiene or safety considerations

• Other items clearly identified as non-returnable before purchase, where legally permitted

Applicable exceptions will be disclosed on relevant product pages or before checkout.

Discounted and promotional items are not automatically excluded from our standard 30-day return policy.

Any restrictions will apply only where clearly disclosed and legally permitted.

These exceptions do not override rights relating to defective, incorrect, damaged, or materially misdescribed products.

8. Refund Eligibility

Refunds may be available under the following circumstances:

• An eligible product is returned in accordance with our 30-day return policy.

• A product arrives damaged, defective, incorrect, or materially misdescribed.

• An order is canceled before shipment and qualifies for a refund.

• An ordered product is unavailable and cannot be fulfilled.

• A package is confirmed lost in transit before delivery.

• An order cannot be shipped within the applicable promised timeframe and the customer exercises a legally available cancellation right.

• A refund is otherwise required by applicable consumer protection law.

Refund amounts may vary according to the circumstances and applicable legal requirements.

For standard change-of-mind returns, approved refunds generally cover the actual purchase price paid for the returned products, including applicable discounts.

Original shipping costs are generally not refunded for voluntary returns unless otherwise stated or required by law.

If an entire order cannot be shipped and a full refund is required, the refund will include the applicable original shipping charges and other amounts paid for that unfulfilled order.

9. Refund Processing Time

We strive to process refunds efficiently and transparently.

Standard Return Refunds

After an eligible returned product has been received and inspected, we will notify you of the refund decision.

Approved refunds are generally initiated to the original payment method within 5–10 business days after the returned item has been received and inspected.

Canceled or Unshipped Orders

Refunds for canceled or unshipped orders will be processed promptly and in accordance with applicable legal requirements.

Where the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule applies, refunds required under that Rule will be made within the applicable statutory deadline.

Original Payment Method

Refunds will generally be issued to the original payment method used at checkout.

The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you have questions about your refund status, please contact:

info@quvenaro.com

Please include your order number when contacting us.

10. Exchanges

If you would like to exchange an eligible product for another size, color, or item, please contact our customer support team.

Email: info@quvenaro.com

Exchanges are subject to product availability and applicable return conditions.

For voluntary exchanges, customers may be responsible for the cost of return shipping and any applicable price difference.

If an exchange is necessary because a product was defective, damaged, or incorrect, we will provide an appropriate remedy in accordance with applicable law.

If a direct exchange is unavailable, we may offer a refund and the option to place a new order.

11. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Email: info@quvenaro.com

Our standard order processing time is approximately 1–2 business days after payment confirmation.

Before Shipment

We will make reasonable efforts to accommodate cancellation requests before an order has been processed for shipment.

If your order has not shipped and cancellation is available, we will cancel the order and issue the applicable refund to the original payment method.

After Shipment

Once an order has shipped, cancellation or modification may no longer be possible through the normal fulfillment process.

If the package has already been dispatched, eligible products may be returned after delivery in accordance with this policy.

Delayed or Unfulfilled Orders

If we cannot ship within the promised shipment period, we will provide the notices and options required by applicable law.

Where required, customers may consent to a revised shipment date or cancel and receive a full and prompt refund.

Nothing in this section limits any statutory cancellation or refund rights.

12. Lost or Missing Packages

If your package has not arrived within the estimated delivery period, please contact our customer support team.

Email: info@quvenaro.com

Please include your order number and any available tracking information.

We will review the delivery details and, where appropriate, work with the shipping carrier to investigate.

If a package is confirmed lost in transit before delivery, we will provide an appropriate solution, such as a replacement or refund.

If a package is marked as delivered but cannot be located, please contact us so that we can investigate the circumstances.

We will not automatically reject a valid claim solely because a carrier's tracking system shows the package as delivered.

13. International Returns

Quvenaro serves customers in the United States and other supported international destinations.

Our designated return address is located in China.

For approved change-of-mind returns, customers generally bear the cost of international return shipping.

International return shipping costs may vary depending on the destination, package weight, shipping service, and customs requirements.

Please contact us before arranging an international return.

For verified seller errors, damaged products, defective items, or incorrect shipments, we will arrange or cover reasonable necessary return shipping costs when a return is required, subject to applicable law.

We recommend retaining proof of shipment until your return has been resolved.

14. Refunds for Promotional and Discounted Orders

Products purchased during promotional events or sales remain eligible for returns under this policy unless a specific, legally permitted exception was clearly disclosed before purchase.

Refunds for approved returns will generally reflect the amount actually paid after applicable discounts.

If a partial return affects the conditions of a multi-item promotion, any adjustment will be calculated in accordance with the promotional terms disclosed at the time of purchase and applicable law.

We will not impose undisclosed restocking charges or retroactive penalties.

15. Shipping Information

Quvenaro offers worldwide shipping to supported destinations.

Our standard shipping information is:

Order Processing Time: Approximately 1–2 business days.

Estimated Shipping Transit Time: Approximately 7–12 business days after dispatch.

Free Standard Shipping: Orders of $60 USD or more.

Standard Shipping Fee: $6.99 USD for orders below $60 USD.

Delivery estimates may vary depending on destination, customs clearance, shipping carrier operations, holidays, and other circumstances.

For complete shipping details, please review our Shipping Policy.

16. Consumer Rights

Quvenaro is committed to respecting applicable consumer protection laws.

Nothing in this Return & Refund Policy excludes, restricts, or overrides rights that cannot legally be waived.

Where applicable law provides additional or more favorable return, cancellation, refund, replacement, or other remedies, those legal requirements will take precedence.

We may review returns for reasonable indications of fraud or abuse, but we will not use such reviews to deny legitimate customer claims.

17. Changes to This Policy

We may update this Return & Refund Policy periodically to reflect changes in our operations, product categories, customer service procedures, or applicable legal requirements.

Any changes will be published on this page with a revised "Last Updated" date.

Updates will not retroactively eliminate rights arising from accepted orders in violation of applicable law.

We encourage customers to review this policy before making a purchase.

18. Contact Information

If you have questions about returns, refunds, exchanges, order cancellations, or delivery-related issues, please contact us.

Brand Name: Quvenaro

Legal Business Name: Xi'an Jikangtong Network Technology Co., Ltd.

Company Establishment Date: May 18, 2023

Registered Business Address:

Room 1501, Unit 1, Building 5, Dushi Luyuan Garden, No. 260 Daqing Road, Lianhu District, Xi'an, Shaanxi Province, China

Customer Service Email: info@quvenaro.com

Phone: +86 13686468994

Return Address:

Room 1501, Unit 1, Building 5, Dushi Luyuan Garden, No. 260 Daqing Road, Lianhu District, Xi'an, Shaanxi Province, China

Primary Customer Market: United States

Shipping Coverage: Worldwide, subject to destination availability and applicable restrictions.

For assistance with an existing order, please provide your order number when contacting customer support.

Thank you for choosing Quvenaro.

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